Returns and warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Every enclosure we manufacture carries a lifetime structural warranty. It covers the fabricated structure: the folded aluminium body, welds and mounting points. It does not cover finish wear, accident damage, or a product modified after it left the workshop.

Email us with your order number, a description of the problem and photos. We will arrange assessment and, where the claim is upheld, repair, replacement or refund at no cost to you, including return freight.

Change of mind requests are assessed case by case, so contact us before returning anything. Where we accept a change of mind return the product must be unused, complete and in its original packaging, and return freight is at your cost. Special order colours are built to your order and cannot be returned for change of mind.

Pack the product as it arrived, include your order number, and use a trackable service. Returns sent without contacting us first can be delayed while we work out whose they are.